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![]() ![]() We have multiple, untrusted ADs that get scanned by Lansweeper. ![]() I think this model is a little flawed, especially since the email notification starts with a link to the website. We'll consider adding a better notification for users requesting this. In case you're working in a workgroup you can just add all local users at once on the Configuration -> User Access & Roles page.įor security reasons we don't allow users to link themselves to already existing emails. ![]() We advise scanning all users which will be accessing the website. Otherwise there is no way to link the email to the user logging in. This should already happen if that user got scanned from Active Directory. This is very frustrating as-is, we couldn't possibly require everyone in the company to access the web help desk page before they submit tickets via e-mail just to avoid this annoyance. The web site loads without any prompts, creates the user with their e-mail address automatically and they see the main help desk dashboardįor Situation A, can it be changed so a user can submit a ticket via e-mail for the first time, and when they access the web dashboard, it just automatically associates them to the e-mail/user that was created by the e-mail submission? So there are no prompts pop ups or needs to administrator approvals? A user accesses lansweeper help desk for the very first time (they've never submitted a ticket) If the user selects yes, an administrator must magically stumble across the users/roles page in lansweeper and notice some user has requested an e-mail address to be assigned (no obvious notifications of the request) ![]() If the user selects no, it prompts for their e-mail again. The user must enter their e-mail address, then the web site asks if they'd like to send a request for an administrator to assign that e-mail address to them as it already exists in the system. The web site pops up a dialog asking for the users e-mail address (I assume because the address is already in use on the account created by the e-mail submission) That user then visits the help desk web site A user who has never submitted a ticket or accessed the help desk web page submits their very first ticket via e-mail ![]()
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